DELIVERIES:  eGadgets South Africa will only use a reputable national courier partner for deliveries and collections. We will only deliver products to a physical address, and not to a PO Box/Postnet. Please note that we always work very closely with the relevant courier companies to ensure that your order is delivered safely and in time to you, however if there is ever an issue with your order being lost in transit, we will inform you and attempt a re-delivery of your order. If we cannot re-deliver due to lack of stock, we will issue you with a full cash refund if required. Please ensure that the delivery address is your home or office, where an authorised person can sign for your delivery in your absence. eGadgets South Africa and its courier partners will not take responsibility should the delivery be signed for by an unauthorised person. Delivery can generally take between 2 to 4 working days unless otherwise stated. eGadgets South Africa will not ship any products outside the boundaries of South Africa.

RETURNS and REFUNDS: Should you wish to return a product, please log a support request on our Support Page or email Ensure that all details of the product, reason for return are stipulated in the support request or email. All returns must be unused, unopened and in 100% resealable condition. The product must be in its original packaging and condition, including any free items or bundled items provided with the main product purchased. Due to hygiene purposes, we are unable to take back any used headphones or earphones. A support request for a return must be logged within 48 hours of receiving the delivery, and returned to eGadgets South Africa or its supplier within 14 days of receiving the delivery.

Returned items are subject to a 10% restocking and admin fee. It is the responsibility and expense of the customer to return the product to eGadgets South Africa or its supplier, using a reputable courier. eGadgets South Africa will not be held responsible or accountable for products not received. Instructions and return addresses will be provided when you log a support request.

eGadgets South Africa reserves the right to reject a returned product should it not meet the conditions stipulated above. Refunds to a South African bank account or credit card will take place within 7-14 days of the returned product being inspected and approved for a credit.