DELIVERIES:  eGadgets South Africa will only use a reputable national courier partner for deliveries and collections. We will only deliver products to a physical address, and not to a PO Box/Postnet. Please note that we always work very closely with the relevant courier companies to ensure that your order is delivered safely and in time to you, however if there is ever an issue with your order being lost in transit, we will inform you and attempt a re-delivery of your order. If we cannot re-deliver due to lack of stock, we will issue you with a full cash refund if required. Please ensure that the delivery address is your home or office, where an authorised person can sign for your delivery in your absence. eGadgets South Africa and its courier partners will not take responsibility should the delivery be signed for by an unauthorised person. Delivery can take between 2 to 5 working days once your payment clears unless otherwise stated. eGadgets South Africa will not ship any products outside the boundaries of South Africa.
RETURNS and REFUNDS: Should you wish to return a product, please log a support request on our Support Page or email info@egadgets.co.za. Ensure that all details of the product, reason for return are stipulated in the support request or email. All returns must be unused, unopened and in 100% resealable condition. The product must be in its original packaging and condition, including any free items or bundled items provided with the main product purchased. Due to hygiene purposes, we are unable to take back any used headphones or earphones. A support request for a return must be logged within 48 hours of receiving the delivery, and returned to eGadgets South Africa or its supplier within 14 days of receiving the delivery.
Returned items are subject to a 15% handling fee. It is the responsibility and expense of the customer to return the product to eGadgets South Africa or its supplier, using a reputable courier. eGadgets South Africa will not be held responsible or accountable for products not received. Instructions and return addresses will be provided when you log a support request.
eGadgets South Africa reserves the right to reject a returned product should it not meet the conditions stipulated above. Refunds to a South African bank account or credit card will take place within 10-14 working days of the returned product being inspected and approved for a credit. If a refund is requested before an item has been dispatched to you, the refund will take place within 7-14 working days from the date of request to your credit card or South African bank account. eGadgets South Africa reserves the right to cancel any order and provide a full refund due to non delivery or circumstances beyond our control. Please note that eGadgets South Africa is also a market place which means we list our own products as well as third party products from registered authorised dealers/suppliers. For any reason that a dealer/supplier is not able to deliver a product, we will process a full refund.